Located at our Rainier, OR office

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry. Join our team and make an impact in your community by helping our members achieve their financial goals.

Fibre Federal Credit Union is seeking a Full-Time Financial Services Specialist for our Rainier, OR location.  

Wage Range: $20.78 - $32.47

* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.

This is not a remote position. 

BENEFITS

o    Competitive Salary

o    Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 

o    Paid Vacation Time

o    Paid Volunteer Hours

o    6% 401(k) Plan Contribution

o    10 Paid Holidays

o    2 Floating Holidays

o    Opportunities for growth within the company

PRIMARY FUNCTION

Receive and assist members in person, online, or on the telephone. Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union. Open all types of new accounts and cross sell basic Credit Union services to new prospects and existing members in a prompt, courteous, and friendly manner. Receive and submit loan application information for members and sign loan documents.

SPECIFIC RESPONSIBILITIES

·         Determine prospective members' qualifications for membership based on current field of membership.

·         Transfer accounts for members and make appropriate referrals to cross sell a variety of Credit Union services.

·         Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts. Carry through related duties and activities according to Credit Union policies and procedures.

·         Need to communicate professionally and effectively to provide superior member service.

·         Obtain proper documentation of direct deposits and related duties.

·         Process and maintain safety deposit box rentals, billing, and other related duties when applicable.

·         Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.

·         Submit loan application information for members to Consumer Lending.

·         Complete member loan signings in accordance with Credit Union policies and procedures.

·         Perform all cash handler functions at peak periods in the service center.

·         Perform vault duties for the service center as needed.

·         Provide exceptional member service.

·         Must maintain accuracy and fix identified mistakes in a timely manner.

·         Must follow Credit Union policies and procedures as outlined for Loans, Member Services, Tellers, the Employee Guide, and Security, ensuring all dual control and internal controls are followed within their area of responsibility.

·         Must be a self-starter, self-motivated, and use initiative while effectively adapting to change.

·         Provide assistance to service center personnel in the absence or unavailability of the manager or supervisor, including approvals and overrides.

·         Open and close service center as needed.

·         Duties as assigned.

 POSITION QUALIFICATIONS

·         Position Knowledge - Knowledge, skill, and mental development equivalent to completion of high school is required. Financial or credit union experience helpful but not required.

·         Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

·         Interpersonal Skills - The individual maintains confidentiality, remains open to the ideas of others, and exhibits willingness to try new things.

·         Oral Communication - The individual speaks clearly and persuasively in positive and negative situations. The individual maintains on-going communication with the Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

·         Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information.

·         Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

·         Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

·         Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

·         Observes Policies/Procedures - The individual observes Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.

·         Image - The individual must display a positive and professional image.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Must be bondable

Physical Requirements - Ability to lift 20 pounds and carry a cash drawer. Ability to stand for extended periods as required.

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast.  Join our team and see what it means to be people helping people. 
 
Fibre Federal Credit Union is seeking a Systems Administrator for our Longview, WA location.

Wage Range: $32.29 - $50.46
* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.

BENEFITS

-Competitive Salary
-Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 
-Paid Vacation Time

-Paid Volunteer Hours
-6% 401(k) Plan Contribution
-10 Paid Holidays
-2 Floating Holidays
-Opportunities for growth within the company

PRIMARY FUNCTION

·         Responsible for the day-to-day management and maintenance of the organization's computer systems and servers, and for ensuring the efficient operation of the company's IT infrastructure.

·         Installing, configuring, and maintaining servers, networks, and computer systems.

·         Monitoring system performance and ensuring the availability of resources.

·         Troubleshooting hardware and software issues and providing technical support.

·         Performing backups and disaster recovery procedures to ensure data integrity.

·         Developing and implementing security policies and procedures to protect company data.

·         Managing user accounts and permissions and maintaining user documentation.

·         Collaborating with other IT staff and departments to ensure system interoperability and reliability.

·         Staying up to date with the latest technologies and trends in the industry.

·         Maintaining inventory of hardware and software assets and ensuring compliance with licensing agreements.

·         Apply computer system and server's patches and upgrades on a regular basis.

·         Serve as backup to Information Systems Support Specialist and Information Systems Support Specialist II.

·         Answer incoming phone calls and assist employees with problems.

·         Other duties may be assigned.

ESSENTIAL TECHNICAL SKILLS

·         Microsoft Azure & Office 365.

·         Windows Server administration, installation, and configuration, Active Directory, MS-SQL, and Exchange.

·         VMware usage and configuration and virtualization concepts.

·         SAN storage concepts.

·         Networking concepts.

·         Backup, Business Continuity and Disaster Recover concepts.

·         Problem solving.

POSITION QUALIFICATIONS

·         Position Knowledge - The individual is required to have the skill and mental development equivalent to the completion of high school.

·         Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

·         Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.

·         Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains ongoing communication with Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

·         Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information.

·         Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

·         Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

·         Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

·         Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.

·         Experience - To perform this job successfully, an individual must be able to think logically, solve problems, work independently, be capable of following detailed technical instructions, and be willing and able to continuously learn.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Education - A two-year degree in Computer Science or equivalent experience

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast.  Join our team and see what it means to be people helping people. 
 
Fibre Federal Credit Union is seeking a Information Systems Support Specialist for our Longview, WA location.

Wage Range: $25.76 - $40.25
* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.

BENEFITS

-Competitive Salary
-Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 
-Paid Vacation Time

-Paid Volunteer Hours
-6% 401(k) Plan Contribution
-10 Paid Holidays
-2 Floating Holidays
-Opportunities for growth within the company

PRIMARY FUNCTION

·         Perform daily IS Operations.

·         Provide support desktop equipment and peripherals.

·         Administer client hardware/software at all service centers and locations.

·         Proactively replace/order supplies.

·         Answer and address Helpdesk phone calls and ticket queue requests.

·         Write and maintain procedures for Operations and other functional areas.

·         Complete daily Item Processing functions.

·         Explore and research IT solutions and efficiencies.

SPECIFIC RESPONSIBILITIES

·         Provide prompt and courteous IT support to credit union staff, and ongoing monitoring of incoming Helpdesk calls and tickets.

·         Travel to services centers or other locations, as required to fulfill the duties and responsibilities of the position.

·         Support the building, installation, testing, and maintenance of new and existing desktop hardware, software, peripherals, and programs.

·         Document daily tasks in appropriate tracking system(s).

·         Perform preventative maintenance for desktop hardware, printers, and other equipment, as required.

·         Assist staff with the navigation, use, and configuration of software applications, hardware, and peripherals.

·         Escalate problems and other issues to appropriate staff or vendors, when necessary.

·         Daily processing of image cash letters, over-the-counter imaged transit items, and other Item Processing tasks, as documented in procedures and as required:

·         Utilize MIPS system to process Federal Reserve in clearing files; create share draft posting file and host image file; process imaged transit work and redeemed savings bonds; creation and transmission of cash letters, on-us share draft posting file; processing of share draft returns

·         Maintain records and archival procedures to adhere to retention and compliance requirements.

·         Miscellaneous functions.

·         Ensure computer systems are ready before the beginning of business day; monitor and interact with the automated batch processing system(s); and complete daily operations schedule check list when assigned to Operations.

·         Identify software and/or hardware malfunctions and implement corrective action(s), as necessary.

·         Attend and contribute in scheduled department meetings, calls, and video conferences;

·         Participate in appropriate training opportunities, when requested and approved by supervisor(s).

·         Accurately log time worked in designated time-tracking system.

·         Other duties as assigned

POSITION QUALIFICATIONS

·         Travel - The individual must have reliable transportation and be willing and able to travel to/from any service center or location, as the position requires.

·         Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

·         Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.

·         Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains appropriate ongoing communication with IS Management and keeps them informed of all pertinent problems, irregularities, developments, changes, and other important information.

·         Written Communication - The individual edits work for spelling and grammar, is able to clearly present numerical data, and is able to effectively read and interpret written information.

·         Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

·         Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

·         Dependability - The individual is consistently at work and on time (except for those cases protected by law, which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

·         Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.

·         Experience - To perform this job successfully, an individual must be able to think logically, solve problems, work independently, be capable of following detailed technical instructions, and be willing and able to continuously learn.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Within one year in the role, the individual is expected to develop the knowledge and experience necessary to pass an entry-level IT certification, such as CompTIA A+.

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union is seeking a Full-Time Information Systems Hardware Specialist to join our team.

Wage Range: $18.82 - $29.41

* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.

Position may occasionally require working outside office hours and/or on weekends.

BENEFITS

·         Competitive Salary

·         Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 

·         Paid Vacation Time

·         6% 401(k) Plan Contribution

·         10 paid holidays

·         2 floating holidays

·         Opportunities for growth within the company

PRIMARY FUNCTION

·         Provide support for desktop equipment and peripherals.

·         Administer client hardware/software at all services centers and locations.

·         Proactively replace/order supplies.

PRIMARY FUNCTION

·         Provide prompt and courteous IT support to Credit Union staff, and ongoing monitoring of incoming Help Desk calls and tickets.

·         Travel to services centers or other locations, as required, to fulfill the duties and responsibilities of the position.

·         Support the building, installation, testing, and maintenance of new and existing desktop hardware, software, peripherals, and programs.

·         Document daily tasks in appropriate tracking system(s).

·         Perform preventative maintenance for desktop hardware, printers, and other equipment, as required.

·         Assist staff with the navigation, use, and configuration of software applications, hardware, and peripherals.

·         Escalate problems and other issues to appropriate staff or vendors, when necessary.

·         Maintain records and archival procedures to adhere to retention and compliance requirements.

·         Miscellaneous functions.

·         Identify software and/or hardware malfunctions and implement corrective action(s), as necessary.

·         Attend and contribute in scheduled department meetings, calls, and video conferences;

·         Participate in appropriate training opportunities, when requested and approved by supervisor(s).

·         Accurately log time worked in designated time-tracking system.

·         Other duties as assigned.

POSITION QUALIFICATIONS

·         Position Knowledge - The individual is required to have the skill and mental development equivalent to the completion of high school, and aptitude conducive to training for the position.

·         Travel - The individual must have reliable transportation and be willing and able to travel to/from any services center or location, as the position requires.

·         Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

·         Interpersonal Skills - The individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

·         Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains on-going communication with Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

·         Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and can read and interpret written information.

·         Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

·         Quality Control - The individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

·         Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

·         Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policies and applicable Standard Operating Procedures, as well as those in the Employee Guide.

·         Experience - To perform this job successfully, an individual must be able to think logically, solve problems, work independently, be capable of following detailed technical instructions, and be willing and able to continuously learn.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast.  Join our team and see what it means to be people helping people. 
 
Fibre Federal Credit Union is seeking a Full-Time Bilingual Virtual Contact Center Representative for our Longview, WA location.

Wage Range: $18.82 - $29.41
* The range above allows our employees room for growth through annual merit and other pay increases based on performance.  The target pay range for this position is typically within the first half of the range.  Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.  Should an offer for employment be made, we will consider individual qualifications.

BENEFITS

·         Competitive Salary

·         Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee 

·         Paid Vacation Time

·         Paid Volunteer Hours

·         6% 401(k) Plan Contribution

·         10 Paid Holidays

·         2 Floating Holidays

·         Opportunities for growth within the company

PRIMARY FUNCTION

Assist members and non-members in processing an array of transactions and consultative video sessions with a high level of visual and verbal member concern and professionalism. Engage with members through a variety of support channels, which may include incoming video enabled interactive teller technology (ITM) sessions and transactions, email, secure messaging, and chat. Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union. Drive retention, adoption, and engagement of members by cross selling basic Credit Union services in a prompt, courteous, and friendly manner. Work weekends and shifts in excess of 8 hours as needed.

Must have the ability to communicate fluently with Spanish speaking members.

SPECIFIC RESPONSIBILITIES

·         Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.

·         Efficiently process transaction requests through the ITM to include, but not limited to, transfers, loan payments, deposits, and withdrawals of cash and checks.

·         Follow Credit Union policies and procedures as outlined for the Financial Services department, Member Services department, Employee Guide, and Security. Ensure all internal controls are followed within their areas of responsibility.

·         Monitor and respond to email correspondence generated from members.

·         Process various account changes.

·         Process orders for checks and other accessories and set the corresponding memos.

·         Assist members with Call 24, overdraft sources, cross account transfers, and Online Banking set-up, questions, and problems.

·         Assist members with card related issues and questions on Visa Credit and Debit accounts and the ATM Network.

·         Process requests located in work queues.

·         Monitor technical problems on the ITMs. Resolve issues and/or arrange support for the machines if unable to resolve remotely.

·         Refund overdraft and late fees.

·         Present a positive, professional image and provide exceptional member service.

·         Duties as assigned.

POSITION QUALIFICATIONS

Provide exceptional member service in a friendly and efficient manner

Outstanding communication skills

Video Communication/Presence - The individual must have a strong video presence and be comfortable, professional, and friendly on camera with members via video access. Must have excellent communication skills including effective listening, speaking, problem solving, and tact that transcend a video/electronic face-to-face customer environment.

Ability to work a flexible schedule including mandatory Saturday hours

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Bilingual Skill/Proficiency - The individual must have the ability to read, write, speak, and comprehend fluently in both Spanish and English to assist Spanish speaking members. Bilingual employees must pass a Spanish language test according to policy.

Always maintain professionalism

Be reliable and dependable

Be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.